Support Center » Troubleshooter
Troubleshooter Categories
Troubleshooters allow you to follow a series of questions to find a specific answer. Please choose the category that is related to your area of interest in order to learn how to fix specific problems, perform important procedures, and read useful overviews.

Connection Issues/Blank Screen Issues
  I experience connection issues on the site.

- OR -

The panels of the InstantAction interface are blank and do not function.
Infinite Loading
  Games do not load after 5-10 minutes. The "Loading" button is still animating but I am not able to play.

Please see the connection issues troubleshooter for black/blank screen issues.
I Cannot Host Or Play In a Joined Game
  When I host people are not able to join my party.

- OR -

When I host people join my party but are left in the lobby when the game starts.

- OR -

When I join a part I am not able to play.
Plug-In Installation Issues With IE
  Not prompted to install the IA plug-in while using IE

- or -

IA plug-in will not install properly in IE
Plug-In Installation Issues With Firefox
  Not prompted to install the IA plug-in while using Firefox

- or -

IA plug-in will not install properly in Firefox
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